The Hay House Booking Conditions

General

Your booking must be for holiday purposes only.  The property must not be used for business purposes or for parties or other gatherings.  You may not arrive before 4.00 pm on the first day of your booking, and you must leave by 10.00 am on the last day of your booking.  The number of people sleeping at the property must not exceed six (excluding babies in cots).  No fireworks are allowed on the property or farm.  No smoking is allowed on the property or farm

Contract and Warranties

Once we have accepted your booking and the payment required, a contract has been entered into, which includes these conditions, and such contract is governed by English law.  Payment of all required amounts when they are due is of the essence of the contract.  When you make a booking you warrant that you are over 18 years old, accept full responsibility for all persons who will use the property during the period booked, and have read our Information and prices either in printed form or on our website.

Bookings

Provisional bookings made by telephone will remain firm provided we receive the amount due within the period agreed at the time of booking (one to seven days).   Provisional bookings made by email can only be considered provisional from the time we have acknowledged your booking request and advised on the period of time you have to send in the amount due.  If you holiday starts within ten weeks of the date you make your booking, you are required to pay the total price at the time of your booking.  If your holiday starts more than 10 weeks from the date you make the booking, you are required to pay a deposit of 30% of the cost of your holiday .  If you pay a deposit, the balance must be received at least 10 weeks before the beginning of the period booked.  We do not undertake to remind you and if we do not receive the balance when due, we may exercise our right to cancel your booking and make it available to others.  Repayment of your deposit in this instance will depend on our ability to relet the property for the period concerned.  See “Cancellation” terms below.

Payment

All payments must be made in Pounds Sterling.  Payment can be made by cheque only.

Loss or Damage

When you book, you agree to indemnify us against all loss and damage arising (including unreasonably large amounts of cleaning) directly or indirectly to the property and its contents from any deliberate or negligent act or omission by yourself, or any person or animal accompanying you and without limitation of the foregoing to pay us forthwith upon written demand  our costs in making good any such loss and damage, and cleaning.   We shall not be responsible for any loss, or damage to any belongings, or injuries sustained by you or any member of your party.

Cancellation

We DO NOT operate any kind of Cancellation Insurance.  If you require insurance cover against cancellation you must make your own private arrangements.  In any case, if you cancel a booking for any reason you must notify us in writing and if (and only if) we can relet the holiday for all or part of the period booked, we will return to you any sums received by us up to the amount you paid for the period relet less £30.00 for administration costs.  To achieve a reletting, we reserve the right to relet at a discount, at our discretion.  We may cancel a booking at any time before the date on which your booking begins.  We would expect to do this only for essential work or for some other unforeseen reason effecting the property or the farm.  In this unlikely event we shall refund in full all money received by us for the booking, but will not have any liability beyond this.

Access

We may have access to the property at any time during your stay.  Anyone with our authority may also have access during your stay.  This is unlikely to happen, but if it does we will give you as much notice as possible. 

VAT

Our prices include VAT.  If VAT rates change we reserve the right to amend our prices accordingly.

We reserve the right to terminate a booking at any time if these conditions are not met in full.